Customer Service Center

Our team is here to support you at every step. Whether you need help scheduling, switching tutors, managing hours, or understanding your package, HSA Tutoring is committed to providing responsive and reliable assistance.

Meet Our Harvard Tutors

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Search below by entering your interests or what you're looking for in a tutor

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Browse recommendations and find someone whose expertise matches your needs

How to Schedule A Tutor Introduction

Scheduling with your Harvard tutor at HSA Tutoring is simple. In this video, we walk you through every step so you can book your tutor introduction in seconds.

How to Purchase a Package

This video walks you through exactly how to purchase a tutoring package with HSA Tutoring. In just a few minutes, you will learn how to choose the right package, complete your checkout, and get set up to start working with a Harvard tutor.

Frequently Asked Questions

Have questions? Our FAQ section has you covered with quick answers to the most common inquiries.

What makes HSA Tutoring different from other educational agencies?

We are an entirely student-run nonprofit, meaning we not only have more recent experience with the process, have stronger relationships with the students we work with, and also have more affordable rates. All fees are paid directly to our student tutors, student management team, operational costs, and Harvard's Financial Aid Office.

How are tutors matched with students? 

You have the choice! Search through our tutor matching search engine to find the best tutor for you. You can also reach out to the team for us to help you.

Do the hours expire?

No.

How many hours should I buy?

For rising seniors/current seniors, we suggest 10-15 hours to finish the entire application. For juniors and younger, because our hours do not expire, we suggest purchasing 20 hours for cost-saving benefit. Those hours will be flexibly used to address different concerns at different stages of the application (9th will be foundations and strategy, 10th will be building extracurriculars, 11th will be maximizing extracurriculars and connecting the story, etc.).

Do the hours apply to other subjects?

Hours cannot be used across different package types, meaning college counseling hours cannot be used for SAT, or for academic tutoring. However, SAT and ACT hours are interchangeable, and Academic tutoring hours are also interchangeable (e.g. 10 hours of math tutoring could also be used for english or any other academic subject we tutor).

How do I check how many hours I have left?

To view your remaining hours, log in to your Tutor Ocean account and navigate to your Dashboard. You will see your balance listed under the My Packages section.

What should I do if a student misses a session?

If a student misses a session and needs to be reimbursed for that hour, please fill out the Customer Support Form on our Website. Alternatively, you can ask your tutor to submit this request on your behalf.

How do I request SAT or test prep materials?

Please ask your tutor to contact us directly. Be sure to specify exactly what materials you need and the quantity required (e.g., "3 ACT practice exams").

What if my tutor isn't a good match?

We want to ensure you have the best possible learning experience. If your current tutor isn't the right fit, you can:

  1. Browse Tutor Ocean: Search through other tutor profiles to find a match that aligns better with your needs.
  2. Contact Us: Fill out our Customer Support Form on our website, and we will happily provide personalized recommendations based on your goals.
How do I buy more tutoring hours?

If you are having difficulty purchasing additional hours, please fill out the Customer Support Form on our website for personalized assistance.

Do you have a referral policy?

Yes! If you refer a friend or family member and they sign up for 10 or more hours of tutoring:

  • They get: 10% off their purchase using the code FRIEND100.
  • You get: A $50 gift card as a thank you from us!

Referred students must purchase 10+ tutoring hours using code FRIEND100. Gift cards will be issued after the qualifying package is completed. Cannot be combined with other offers. Terms subject to change.