Harvard Student Agencies, Inc., is not a part of Harvard University and is a separate student-run organization affiliated with Harvard University in the Boston/ Cambridge area.

All orders expire exactly 6 months after the date of registration, with the exception of 20-hour packages, which expire exactly 12 months after the date of registration.  No refunds, rescheduling, or credits will be issued after the order expiration date.

Group Course Cancellation: After registering and paying in full for any group course at Harvard or around the Boston/ Cambridge area, a $100 cancellation fee will be deducted from your registration payment refund up to seven (7) days before the first scheduled date of the course. There will be no refunds within seven (7) days of a group course. If the course for which you are registered is cancelled by HSA Tutoring due to circumstances outside of its control (i.e., inclement weather or instructor illness), you will be rescheduled for another course at no additional charge.

Group Course Rescheduling: If you wish to reschedule a date for a group course, you must notify HSA Tutoring by e-mail at least seven (7) days before the first date of the course for which you are registered in order to avoid incurring a rescheduling fee. If you reschedule within seven (7) days of the first date of the course at Harvard or around the Boston/ Cambridge area for which you are registered, a $30 rescheduling fee will be assessed. In the event that you wish to reschedule within seven (7) hours of the beginning of the course for which you are registered due to a health or family emergency, you must provide written documentation evidencing the emergency in order to be able to reschedule at no additional charge. No refunds will be issued for no-shows or late shows at group courses.

Onsite Private Tutoring Package: Private tutoring is scheduled directly with the Harvard tutor. All private tutoring will take place in public facilities in either Harvard University or in the Harvard Square area, and all group courses will take place in classrooms on the Harvard University campus in Cambridge/ Boston. You may reschedule or cancel a session up to twenty-four (24) hours in advance. If a student does not attend a tutoring session that has already been agreed upon by the student and the Harvard tutor, one hour will be deducted from the package. No refunds will be issued for no-shows or late shows for private tutoring sessions. Our Harvard tutors have the right to cancel a session in which a student arrives 15 minutes late or later, without refund.

For onsite tutoring at Harvard University in the Boston/ Cambridge area: Refund Amount ($) = (Price of Package)*(Hours Remaining/Total Hours in Package) - $50 cancellation fee.

Offsite Private Tutoring Package: In-home tutoring or tutoring outside of the Harvard University or Harvard Square area, but still in the Boston/ Cambridge region, must take place in a location where at least one additional person, excluding the Harvard tutor and student, is present.  All offsite tutoring outside of Harvard University will be charged at an additional $15/hour for tutoring.

For onsite tutoring at Harvard University in the Boston/ Cambridge area: Refund Amount ($) = (Price of Package)*(Hours Remaining/Total Hours in Package) - $50 cancellation fee.

Course Test Prep Packages: If you purchased a test prep package, the same terms apply above for private tutoring and group courses. However, if you are dissatisfied with private tutoring, you may cancel at any time, and you will be issued a refund according to the following formula:

For onsite and offsite tutoring at Harvard University in the Boston/ Cambridge area: Refund Amount ($) = [(Price of Package) - (Price of Course)]*(Hours Remaining/Total Hours in Package) - $50 cancellation fee.